FAQlavackdesign

What is your delivery location?

Our delivery area includes St. John’s, Mount Pearl, and Paradise and there is a delivery fee of $7.00 or $8.00 for bouquets.

What is you lead time/delivery time?

All orders must be at least 24 hours prior to delivery. We understand sometimes things come up, if we are able, we will do all we can to accommodate your time frame. Please allow longer lead times for large orders or for special occasions. Regular deliveries are made between 12 p.m. and 6 p.m. Monday – Saturday. If you need cupcakes delivered at a specific time please contact us and we will try to fulfill your request.

What forms of payment do you accept?

We accept cash, business checks, Visa, Mastercard and American Express. All custom orders are to be paid for at time the order is placed. We do have several cake displays for our customer’s use; a valid credit card number is required for the use of our stands. A late fee will apply for displays not returned within 48 hrs.

Do you offer custom decorating?

Sugar Mamas offers custom decorating including tinted frostings, corporate logos, colour themes, characters, novelties, messages etc.  There is no limit to what we can offer!  Please contact us for an estimate, samples and ideas.

I’ve come by twice, late in the day and both times you didn’t have my favourite flavours, why?

As we bake everything fresh daily, we do our best to estimate how much we will need to bake for the day based on the previous couple weeks. Sometimes, we get the pleasant surprise of more traffic but unfortunately sometimes we end up selling out. We try very hard not to frustrate our customers and offer to take orders to make sure that you get exactly what you want!

If you bake all your cupcakes fresh daily, what do you do with any leftovers you may have?

When we have cupcakes leftover, we use a portion of them for making cake pops and the rest is delivered and donated to local nursing homes to give some local seniors, who are not be able to come to the store, a special treat!

If I call in and place an order, will you hold it for me?

Any orders that are called in (and not prepaid) are required to have a “pick up” time. We will only hold an order for 2 hours from this time and then the items are placed back in our bakery case for general sale. No exceptions!

How do I care for my Cupcakes?

It is important to keep your Sugar Mama’s Cupcakes at room temperature. Do not refrigerate them as this will dry out the cake. Because all our cupcakes are made with all natural (preservative-free) ingredients, we encourage you to enjoy them at their freshest, on the day of purchase. If you plan to keep your cupcakes longer than two days, place the cupcakes in an airtight container and freeze.

I see you have a daily flavour menu, If I want a different flavour on that day, can I pre-order them ?

We will bake your flavour request if we receive the order in advance and a full dozen of the flavour is ordered.